Gateway performance
This section provides insights into each gateway’s performance, so you can adjust routing rules to improve transaction success rate and enhance customers’ experience. You can click each payment gateway in the table to track its success rate and latency trend over a given period.Payment gateway charts
This section shows how each of your payment gateways performed over the selected period, helping you improve your routing rules based on their performance. For example, if a gateway’s success rate drops or its latency increases, you can adjust your routing rules to route transactions to best-performing gateways or enable failover to protect your customers’ experience. 1. Success rate trend: This shows how each gateway’s success rate has changed day by day over the selected period. You can hover over any point to see the exact success rate on that date. 2. Latency trend: This shows how long it takes each gateway to process a transaction day by day over the selected time period. You can hover over any point to see the exact latency on that date.Failure reasons
This section provides insights into failed transactions, why they occur over the selected period, and how to fix them, so you can reduce transaction failures.Summary
At the top of the page, there are three key metrics: 1. Failed transactions: The total number of failed transactions over the selected period 2. Failed amount: The total value of failed transactions over the selected period. 3. Basis: How transaction failures are measured. For example, “final_failed_attempt” means a transaction is only counted as failed after all retry attempts have been exhausted.Failure table
Clicking a reason in the table updates the trend chart and the root causes section to show details specific to that failure reason, along with a recommended fix.