How to initiate a refund
Step 1: Log in to your merchant account. Step 2: Navigate to “Transactions” and select the specific transaction you want to refund. Step 3: Click the “View” option in the “Action” column to view the transaction details. Step 4: Click the “Initiate refund” button.
The refund amount must not exceed the initial transaction amount.
How to retry a failed refund
If a refund fails, for example, due to insufficient balance in your gateway account, you can retry it after topping up your gateway account balance. Step 1: Log in to your merchant account. Step 2: Navigate to “Settlements” > “Refunds” and select the failed refund you want to retry. Step 3: Click the “Retry Refund” button to reinitiate the refund.
How to monitor refunds
Archefusion provides a unified refunds table that allows you to view, track, and manage all refunds. You can filter them by payment gateway, transaction status, channel, and date range. Step 1: Log in to your merchant account. Step 2: Navigate to “Settlements” > “Refunds” and filter them by gateway, amount, currency, payment methods, time initiated, and transaction status. Step 3: Click the “View” button in the “Action” column to view each refund’s details. Where applicable, this includes the refund lifecycle (from requested to processing to completed), refund details, and gateway response. Step 4: Click the “Refresh Status” button to get the refund status.Refund status
Once a refund is completed, the original transaction status changes from SUCCESS to REFUNDED. Check the transaction status to confirm the refund has been applied.